Mac OS X Support Essentials 10.7

Included:

• Individual Apple Workstation
• Refreshments

Who Should Attend?

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
• Technical support personnel in businesses that use Macs for general productivity or creative design.
• Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs.

What You Will Learn:

• An in-depth look at how to use and troubleshoot Mac OS X
• The best practices on how to effectively support these systems

Prerequisites

Summary of prerequisites

• Basic Mac OS X knowledge
• Basic troubleshooting experience

Certification

The Apple Certified Support Professional (ASCP) 10.7 certification is granted on successful completion of the Mac OS X Support Essentials v10.7 exam. This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC).

Price: £950 - 3 Days

VAT is charged at applicable rate.

Mac OS X Support Essentials Course Outline

Lesson 1
Installation	• Prepare and partition the drive • Install OS X Lion • Use the installer log files to verify a successful installation • Configure OS Lion with the Setup Assistant • Update software with Software Update and Installer • Tips and Techniques for troubleshooting an Installation Process
Lesson 2
User Accounts	• Create and manage user accounts • Create and manage administrator accounts • Locate Directory Attributes, Security, Password selection, Keychain, and Filevault
Lesson 3
File Systems	• File systems supported by OS X Lion • File and directory ownership and permissions • Disk Utility and File Repair • Using the Command Line for File Management
Lesson 4
Data Management	• The Root Volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages) • Spotlight, File Archives, Disk Images, Archiving and Restoring data with Time Machine • Managing Back-up Data • How to Access the data outside of Time Machine
Lesson 5
Applications and Processes	• Applications supported on OS X Lion • Applications created with different developer APIs • The UNIX concept of a process • The Relationship of Processes and Applications • Tools to monitoring and managing Processes, Application Preferences, Troubleshooting and Boot Camp
Lesson 6
Network Configuration	• Basic networking configuration • TCP/ IP networking • Ethernet • AirPort • Multiple networking connections • Appropriate use of network locations • Isolating and troubleshooting Network elements
Lesson 7
Network Services	• Connecting to common network resources • Network Users accounts with Directory Services, AFP, SMB, SSH and WEB DAV connections, Bonjour, NetBIOS, the network browser • Isolating client software issues from network issues • Enabling network services on a OS X Lion client • Peer-to-peer collaboration • Sharing files between Macs and Windows • Sharing web documents • Screen sharing • Firewall as well as techniques to isolate server issues from client and network issues
Lesson 8
Peripherals and Printing	• Connecting peripherals to a Mac • Cabling, connections, device drivers for common peripherals • Managing printers, print-job management, printer PPDs and PDF workflow • Techniques for isolating cabling, driver or application issues
Lesson 9
System Startup	• Troubleshooting boot issues with a Mac at startup • Phases of the startup process, which part of the system is active during each phase, issues that can arise • Automatic Process launching with launched and Login Window startup items